Customer Service

Orders

What forms of payments do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover.

Where is this hosted?
We are powered by Shopify.

Do you sell Gift Cards?
We currently do not sell gift cards.

Coupon Code?
If you have a coupon code you’d like to use, you can apply it during checkout on “Apply Discount Code.”


Shipping

Where do you ship to?
We currently only ship to the US.

What does shipping cost?
Varied. Once your items are in your cart, check-out, insert your address to determine and select method of shipping.

How long does shipping take? What shipping methods do you use?
All orders ship via USPS in 2-4 business days from the date of the sale (Monday-Friday).

Domestic Shipping (anywhere within the USA)
  • USPS First Class Mail: 1-3 business days
  • USPS Priority Mail: 1-3 business days
  • Priority Mail Express: 1 business day

Can I track my order?
Absolutely! Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate.


Returns & Exchanges

Uh oh! Didn’t fit or meet expectations? No worries. We want you to be completely satisfied with your purchase.

Cancellation: We understand, it happens! However, it is only possible to cancel your order before it has shipped. To check if this is possible, please contact us with your purchase details. Once your order is shipped, we have to wait until you receive it to then request a refund.

Refund: We will be happy to refund your purchase order (minus shipping and handling fees) provided the product is returned within 30 days of purchase and is in re-sellable or new condition (unworn/unwashed and free from stains and odors).

If we made a mistake or the item arrived defective, please contact us here and we’ll make sure to figure it out and make it right.

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges)
  2. Mail your return to:
    Always Be Nice
    640 W 28th St 
    6th Floor
    New York, New York 10001
  3. Once your return has arrived to our offices, your new item(s) will be shipped out at no additional cost or we will issue a refund.